Tuesday, October 17, 2017
   
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FAQs
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General FAQs
  • FAQ-00010 - What are your hours of operation?

    USI is open Monday through Friday from 8:30 AM to 6:00 PM EST.
    Hits : 100
  • FAQ-00011 - What forms of payment do you accept?

    USI accepts the following credit cards; VISA, MC, Amex and Discover.  Checks are acceptable for all accounts set up on Open Account terms pending credit approval.  Wire transfers are also acceptable. For more information visit our How to Order page: http://www.ultsol.com/index.php?option=com_content&view=article&id=8&Itemid=16

    Hits : 72
  • FAQ-00012 - What is your phone number and address?

    You can contact USI toll free in the US at 1-866-455-3383 or 1-978-455-3383 from outside the US.  Our address (Remit, Bill and Ship to) is Ultimate Solutions, Inc., 10 Clever Dr, Tewksbury, MA 01876-1580 USA

    Hits : 65
  • FAQ-00013 - How can I request a quote?

    You can send an email to either sales@ultsol.com or for a faster response use our inquiry form http://www.ultsol.com/index.php?option=com_rsform&Itemid=14. You can also call us at 1-978-455-3383 or fax us at 1-978-926-3091.  From our website Live Chat is also available for product inquiries.

    Hits : 56
  • FAQ-00014 - What is the Priority Access Program (PAP)?

    The PAP support program offers customers unlimited email support and 3 hours of phone support limited to BDI specific problems. This includes email delivery of software updates for 12 months. Board specific issues are not covered under this plan. For more information on the various support packages available, please review our Abatron Support Matrix.

    Hits : 54
  • FAQ-00015 - What support is offered for your products?

    Ultimate Solutions, Inc. offers various levels of support based on your needs.  Please review our support options from our Technical Support Page; http://www.ultsol.com/index.php?option=com_content&view=article&id=10&Itemid=18 or for Abatron specific support, please look at our Abatron Support Matrix.

    Hits : 110
  • FAQ-00016 - What is the best way to get help with a problem?

    It is suggested to first visit our Knowledgebase to see if there is a solution to the problem you are having: http://www.ultsol.com/index.php?option=com_jefaqpro&view=category&Itemid=17. If you cannot find what you are looking for you can send a support request to support@ultsol.com or use our on-line Technical Support form from our Support Page; http://www.ultsol.com/index.php?option=com_content&view=article&id=10&Itemid=18



    For instant help, please click on our Live Chat Button on the left margin of our website.

    Livechat

    Hits : 119
  • FAQ-00017 - Can I download Abatron firmware updates?

    Registered end users of the Abatron probe that have current software update support are eligible for any firmware updates that become available.  USI sends a download link to the registered end user(s) to obtain the latest updates.  If you have a question about eligibility of firmware update support, please contact your Sales Representative for more information. You can call toll free from the US 1-866-455-3383 or 1-978-455-3383 or simply email info@ultsol.com. Please advise the serial number of your BDI probe in order for us to determine eligibility.

    Hits : 284
  • FAQ-00018 - Can I purchase a BDI probe not configured with firmware?

    We are unable to sell the BDI probe without interface firmware.  Every BDI probe that is purchased must be configured with firmware.

    Hits : 170
  • FAQ-00019 - Is my processor supported?

    The best way To find what tools are available for your processor, is to use our ToolFinder feature on our website.



    Below is a list of current supported processor families.  Please contact USI if you do not see your processor listed as new processors are added all the time.

    • PPC4xx:
      • 405EP, 405EX, 405EXr, 405EZ, 405GP, 405GPr
      • 440EP, 440EPx, 440GP, 440GR, 440GRx, 440GX, 440SP, 440SPe, 460GT, 460EX
      • APM821xx, APM83xxx, APM86xxx
      • Xilinx Virtex-II Pro, Xilinx Virtex-4
    • MPC5xx/8xx
    • MPC55xx (Nexus Class 1, no VLE support)
    • PPC6xx/7xx, MPC82xx, MPC83xx, MPC7400/7410, MGT5100, MPC51xx, MPC5200
    • MPC744x, MPC745x, MPC8641/D
    • MPC85xx/P10xx/P20xx
    • QorlQ P4 (P4080)
    • ARM7/9/9E:
      • ARM7TDMI, ARM710T, ARM720T, ARM740T
      • ARM9TDMI, ARM920T, ARM922T, ARM940T, TI925T
      • ARM9E, ARM926E, ARM946E, ARM966E
      • Feroceon Cores
    • ARM11 / Cortex:
      • ARM11, Cortex-A8, Cortex-A9,  Cortex-M0, Cortex-M3,
        Cortex-M4 (Freescale Kinetis, Cortex-R4
    • XScale:
      • IOP310, IOP321, IOP331, IOP332
      • PXA210, PXA250, PXA255, PXA270
      • IXP420, IXP421, IXP422, IXP425, IXP430, IXP435, IXP460, IXP465
      • IXP2325, IXP2350, IXP2400, IXP2800, IXP2850
    • MIPS32:

    o        M4K, M4KE, M24K, M34K, IDT RC323xx, IDT RC324xx, AU1xxx

    • MIPS64:
      • 5K, Cavium OCTEON & OCTEON Plus, Wintergra
    • XLS/XLR
    • PA6T
    • ColdFire (MCF5204, MCF5206(e) and MCF5272 are not supported with BDI3000)
    • CPU32/CPU32+ (for existing BDI2000 only)
    • M-CORE (for existing BDI2000 only)
    Hits : 208
  • FAQ-00020 - Is my flash part supported?

    Please check here to see if your flash part is supported.  Always check with your Sales Representative for the latest as this list is constantly being updated.

    Supported Flash
    Hits : 113
  • FAQ-00021 - How is the Abatron firmware licensed?

    Against payment of a license fee the client receives a usage license for this, which is not exclusive and cannot be transferred. The client is entitled to make copies according to the number of licenses purchased. Copies exceeding this number are allowed for storage purposes as a replacement for defective storage mediums. The agreement includes free software maintenance (update and support) for one year

    from date of purchase. After this period the client may purchase software maintenance for an additional year. View the entire License Agreement.

    Hits : 180
  • FAQ-00022 - How is LinuxScope licensed?

    Users who wish to use LinuxScope-JTD may purchase a valid license key from Ultimate Solutions or a licensed reseller. A single-user license entitles users to install the software on any number of computers.  In addition the software may be used on multiple targets for no additional fees.  The license key is tied to the USB or Ethernet MAC ID of JTAG probe you intend to use. Today we support the BDI2000 and BDI3000 BDM/JTAG probes from Abatron, as well as the ZY1000 JTAG Probe from Zylin.

    Hits : 73
  • FAQ-00023 - Can I switch between two different processor families using the same BDI Probe?

    Yes, but you would need to install the firmware for your new processor family onto the BDI as the BDI probe cannot be configured with more than one firmware configuration at one time.  Here are some instructions on setting up the firmware:

    Start by unzipping the firmware into a folder on your hard drive.  It is important that all the files get unzipped and the directory structure stay preserved.  Connect the BDI to the serial port and launch the bdisetup utility to flash the BDI with the desired target firmware.  Here you will specify a host IP address.  This points to the TFTP server where the BDI will pull its initial configuration file.   Make a note of the IP address you assign, as you will need it again later. When operating the BDI from a Windows host, you will need to specify the full path and file name for the location of the configuration file.  However, when operating the BDI from a Linux host you will only need to specify the path and file name relative to the tftpboot directory that is set as an environment variable.

    NOTE:  The path name and file name must not contain any "white space" characters.

    Hits : 198

Ultimate Solutions, Inc.
10 Clever Drive
Tewksbury, MA 01876 USA
Phone: 978.455.3383
Fax: 978.926.3091
Email: info@ultsol.com
 
 
 
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